The Gazette
Tutorial3 steps1 min
Recover a call recording after the fact (when the call log forgot)
When LeadCallID is missing, the player auto-recovers via the embedded CallSid marker. Here's how it works.
T
TaxWallet Newsroom
June 3, 2026
Occasionally a Leads_Calls row lands without its LeadCallID — usually a network hiccup at the exact moment of hangup. The recording is still on Twilio. Here's how to find it.
Open the Calls tab on the lead
, find the row, and look at the description. Every call now carries its CallSid marker in the form
[CA…] appended to the description.If there's no [CA…] marker
(pre-September calls), open the row's details drawer and copy the timestamp. Then in Office → Integrations → Twilio → Recording history, filter by date — it'll be the one matching your call's duration to within a second.
Going forward, every new call records with both the CallSid marker AND the LeadCallID so this dance becomes unnecessary. This is for the back-catalog only.
#tutorial#recording#recovery#twilio#calls