Privacy Policy

TaxWallet (“Company”, “we”, “our”, or “us”) is a secure tax technology platform built on proprietary infrastructure developed by Jadee. We provide workflow systems, SaaS dashboards, mobile scanning applications, AI-assisted automation, and document management tools for tax professionals and taxpayers.

This Privacy Policy describes how we collect, use, store, process, and protect personal information when users (“you”) access our website, SaaS dashboard, mobile app, API, or any related services (collectively, the “Platform”).

By accessing the Platform, you acknowledge and consent to the practices described in this Privacy Policy.

This Privacy Policy applies to:

• Tax professionals and firms.

• Firm staff and administrative users.

• Taxpayers whose data is uploaded, processed, or stored.

• Mobile app users (iOS and Android).

• Users accessing APIs, integrations, banking partners, or third-party services.

This Policy covers all Platform environments:

• Marketing website (www.taxwallet.ai).

• SaaS dashboard (app.taxwallet.ai).

• Mobile apps used to scan documents, upload data, or sign returns.

• Back-end systems, automation tools, AI extraction services, and integrated third-party solutions.

If you are a tax professional, you are responsible for obtaining all required taxpayer authorizations before transmitting personal information through the Platform.

TaxWallet collects only the information necessary to deliver secure, compliant tax workflow services. This includes:

1. Identity & Account Information

• Name, email address, phone number, office information.

• Login credentials, MFA tokens, biometric authentication events (when used on mobile).

2. Taxpayer & Return Information

• SSNs, ITINs, dependents, spouse data, household information.

• Tax documents: W-2, 1099, 1098, receipts, IDs, prior-year returns.

• Financial and employment information necessary for IRS/state filings.

3. Mobile App Data

• Device identifiers, device metadata, OS version, crash logs.

• Camera input for document scanning (TaxWallet never accesses personal photo libraries).

• Installation-based device ID used for fraud prevention and verification.

• Push notification tokens (for alerts, document requests, and signature reminders).

4. Electronic Signatures & Compliance Data

• IP address, timestamp, device information, geolocation (where legally permitted).

• ESIGN/consent logs, audit trails, identity confirmation data.

5. Communications & Internal Messaging

• Messages between tax professionals and taxpayers.

• Support tickets, call logs, chat messages (where applicable).

6. AI, OCR & Automation Inputs

• Document scans and extracted values processed through optical character recognition or AI analysis.

• AI inference logs, structured tax data extracted via automation.

All AI/OCR results must be manually verified by the user. TaxWallet is not responsible for inaccuracies or omissions.

7. Technical, Usage & Security Logs

• IP address, browser type, operating system, access times.

• API access logs, security events, anomaly detection flags.

8. Billing & Payment Data

• Cardholder information collected and processed by PCI-compliant third-party payment processors.

• TaxWallet does not store, retain, or directly process full payment card numbers.

We use information for the following lawful business and compliance purposes:

• Account creation, user authentication, and identity verification.

• Preparing, managing, reviewing, and transmitting tax returns.

• Document uploads, storage, retrieval, and audit logging.

• Enabling e-signature workflows with legal compliance.

• Providing mobile notifications, secure messaging, and user support.

• Protecting the Platform using threat detection, fraud prevention, and security monitoring.

• Meeting IRS, federal, state, financial, ESIGN, and data protection obligations.

• Improving Platform performance, reliability, and features.

We do not use taxpayer data for advertising or profiling unrelated to tax services.

Where GDPR applies, we process personal data under the following bases:

• Contractual necessity – to provide users access to the Platform.

• Legal obligations – IRS, FTC, GLBA, KYC/identity verification requirements.

• Legitimate interests – platform security, fraud detection, performance improvement.

• Consent – when legally required for optional features.

We do not sell your personal information.

We may share information only with trusted vendors, strictly for operational or compliance purposes:

• IRS and state tax authorities (for e-file or compliance responses).

• Banking and refund transfer partners selected by tax professionals.

• Payment processors for subscription or merchant billing.

• Identity verification providers.

• AI/OCR extraction services for data processing.

• Cloud hosting providers and infrastructure vendors.

Each vendor is contractually required to adhere to confidentiality, security, and compliance standards equivalent to or exceeding our own.

TaxWallet is not responsible for failures, outages, breaches, or delays caused by independent third-party systems outside our control.

TaxWallet employs enterprise-grade security measures, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256).

• Role-based access controls, MFA enforcement, and zero-trust security architecture.

• SOC 2-aligned operational controls.

• NIST cybersecurity framework adherence.

• Immutable audit logs for signatures, file access, and workflow actions.

• Continuous vulnerability scanning and threat intelligence monitoring.

Despite best efforts, no system is 100% secure. Users are responsible for maintaining device security, credential hygiene, and safeguarding access to TaxWallet.

AI tools, OCR extraction, automation features, and predictive suggestions are provided to assist professional review.

You acknowledge and agree that:

• AI outputs may contain errors, omissions, misinterpretations, or incomplete extractions.

• TaxWallet does not guarantee accuracy of AI/OCR processing.

• All AI-assisted data must be reviewed and approved by a tax professional before filing.

• AI models may be refined using de-identified aggregate datasets, never personal identifiable information.

Users affirm that:

• All information submitted is accurate, lawful, and authorized.

• Necessary taxpayer permissions have been obtained before uploading data.

• Documents uploaded do not infringe on any third-party rights.

• Users will not misuse the Platform for fraud, identity theft, or unauthorized access.

TaxWallet bears no responsibility for:

• Errors caused by user negligence.

• Fraudulent returns submitted under user accounts.

• Misuse of AI-generated data.

• Unverified OCR or auto-fill entries.

We retain information only as long as necessary to:

• Provide Platform services to users and tax professionals.

• Comply with IRS, federal, state, and financial record-keeping requirements.

• Maintain security, auditing, and fraud prevention systems.

Tax professionals may implement their own independent retention policies which operate separately from TaxWallet.

All data is stored in the United States.

For international transfers, we use Standard Contractual Clauses (SCCs) or legally recognized mechanisms.

TaxWallet does not create accounts for minors under 13.

However, minors may be included as dependents in tax returns submitted by professionals or guardians.

Depending on your jurisdiction, you may have rights to:

• Access your data.

• Correct inaccurate information.

• Request deletion (subject to IRS retention laws).

• Opt out of marketing communications.

• Request a copy of your data.

• Restrict or object to processing in certain situations.

Requests: support@taxwallet.ai

We may update this Privacy Policy periodically to reflect:

• Changes in regulation or compliance requirements.

• Enhancements to security or product functionality.

• Operational or business updates.

Significant changes will be communicated through email or in-app notifications.

Continued use of the Platform constitutes acceptance of any updated terms.

TaxWallet Privacy & Security Office

Email: support@taxwallet.ai

We respond promptly to all compliance, legal, and privacy requests.